Return & Refund Policy

1.1 Deposit Payments

A deposit of 30-40% of the total tour cost is required to confirm your booking.

Deposit payments are non-refundable unless otherwise stated in this policy or required by law.

1.2 Balance Payments

The remaining balance can be paid in cash upon arrival or online before your arrival date.

If you choose to pay the balance online, a 3-4% service processing fee will apply.

1.3 Refund Eligibility

Refunds are subject to the terms outlined in this policy and any applicable third-party policies (e.g., airlines, hotels).

Refunds will be processed using the original payment method unless otherwise agreed.

2.1 Special Events (Yi Peng Lantern Festival, New Year Countdown, etc.)

Tickets for special events are non-refundable under all circumstances, including but not limited to:

• Natural disasters (e.g., floods, earthquakes, heavy rain).
• Government orders or unforeseen events (e.g., war, pandemics).
• No-shows or partial attendance at the event.

In exceptional cases (e.g., natural disasters), Travel X may offer rescheduling options or partial credits at its discretion.

2.2 Airfare Cancellation

If your package includes airfare, tickets are typically issued immediately after receiving your deposit.

Cancellation after ticket issuance will incur charges as per the airline's policy, which may include the full cost of the airfare. Travel X will inform you of these charges before processing the cancellation.

2.3 Hotel Cancellation

Hotel bookings are confirmed upon receipt of your deposit.

Cancellation after confirmation may incur a charge of at least one night's stay per room, depending on the hotel's terms and conditions. Travel X will advise you of any applicable charges before processing the cancellation.

3.1 Requesting a Refund

To request a refund, please contact our Customer and Service Assurance (CASA) team at hello@travelx.today with your booking details and reason for cancellation.

Refund requests must be submitted within 20 days of the tour's conclusion or cancellation.

3.2 Processing Time

Refunds will be processed within 7-14 business days after approval.

The processing time may vary depending on your payment method and bank.

3.3 Refund Amount

The refund amount will be calculated based on the cancellation policy and any applicable fees (e.g., airline or hotel cancellation charges).

Service processing fees (3-4%) for credit card payments are non-refundable.

4.1 Tour Modifications

If you wish to modify your booking (e.g., change dates or services), please contact us at hello@travelx.today.

Modifications are subject to availability and may incur additional fees.

4.2 Rescheduling Special Events

Rescheduling for special events (e.g., Yi Peng Lantern Festival) is only permitted in exceptional cases (e.g., natural disasters) and at Travel X's discretion.