When you book a tour or service with Travel X, a deposit of 30-40% of the total tour cost is required to confirm your reservation. The remaining balance can be paid in cash upon arrival or online before your arrival date.
Full payment is required at the time of booking for special events such as Yi Peng Lantern Festival tickets and New Year Countdown tickets.
Travel X offers the following payment methods for your convenience:
Payments made via credit card (VISA, MasterCard, American Express, JCB, China UnionPay) or PayPal are processed securely and incur a service processing fee of 3-4% of the total payment. This fee applies to both deposit and balance payments.
Upon successful payment, you will receive a tour voucher and confirmation immediately.
For customers in Thailand, we recommend using direct bank transfer to minimise transfer fees. International customers should contact their local bank for transfer details.
Bank transfer processing typically takes 3-5 business days. Customers are responsible for all bank transfer fees. Travel X will only consider the exact amount received in our account as the payment amount.
Once the transfer is complete, please email us the payment slip with your name and booking number. We will send your voucher and receipt after the funds have cleared.
The remaining balance can be paid in cash upon arrival or online via credit card. If you choose to pay the balance online, a 3-4% service processing fee will apply.
Tickets for special events are non-refundable under all circumstances, including but not limited to:
In exceptional cases (e.g., natural disasters), Travel X may offer rescheduling options or partial credits at its discretion.
If your package includes airfare, tickets are typically issued immediately after receiving your deposit. Cancellation after ticket issuance will incur charges as per the airline's policy, which may include the full cost of the airfare. Travel X will inform you of these charges before processing the cancellation.
Hotel bookings are confirmed upon receipt of your deposit. Cancellation after confirmation may incur a charge of at least one night's stay per room, depending on the hotel's terms and conditions. Travel X will advise you of any applicable charges before processing the cancellation.
If you have any complaints regarding the services provided by independent contractors (e.g., hotels, transportation), please notify the contractor in writing and provide a copy to your Tour Manager. This allows Travel X to address the issue promptly.
All claims or complaints must be submitted in writing to Travel X within 20 days of the tour's conclusion. Claims submitted after this period will not be entertained, and Travel X will not be liable for any unresolved issues.
The cost of your tour does not include travel insurance. Travel X strongly recommends that you purchase comprehensive travel insurance to cover unforeseen events such as medical emergencies, trip cancellations, or loss of personal belongings.
You may be required to provide proof of travel insurance prior to booking confirmation.
Travel X reserves the right to modify these terms and conditions at any time. Changes will take effect immediately upon being posted on the website.
Travel X will notify customers of significant changes via email or through a notification on the website. Continued use of the website after changes are posted constitutes acceptance of the updated terms.
Tipping is not compulsory, as Travel X ensures that all staff are fairly compensated. However, if your tour guide or driver provides exceptional service, you are welcome to tip them at your discretion.
To avoid disputes, tips received by staff are to be shared equally among the team of staff responsible for the respective group of customers.
Customers are responsible for ensuring that all provided information (e.g., names, contact details) is accurate and up-to-date. Travel X is not liable for any issues arising from incorrect or incomplete information.
Travel X is not liable for any failure or delay in performing its obligations due to events beyond its control, including but not limited to natural disasters, pandemics, or government actions.
These terms and conditions are governed by the laws of Thailand. Any disputes will be resolved in accordance with Thai law.
For any questions or concerns regarding these terms and conditions, please contact Travel X at:
Email: hello@travelx.today
Phone: +601111200788
Address:
34A, Jalan Presiden F U1/F,
Accentra Glenmarie,
40150 Shah Alam,
Selangor, Malaysia.
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